Shipping & Returns

Shipping

Shipping costs will be automatically calculated based upon the size / weight of the selected items in your shopping cart. This will be done at check-out of your shopping cart. Shipments will be done via parcel post to limit the costs for you as much as possible. Note that parcel post is not insured and cannot be traced, so in case of loss, damage to the package or products liability is yours.

Larger packages (thicker than 3 cm and heavier than 1.5Kg) may be shipped via Track and Trace via TNTPost.
Goods travel at the risk of the buyer from and to the office of RC4me.

Returns

In case of a dead on arrival or a defect that causes product malfunctioning, within 5 working days (counted from shipment confirmation as received per email) an email needs to be sent to info@RC4me.nl with a clear explanation of the defect/cause of the defect.
Note that statements like: 'does not work' will not be accepted.

When RC4me concludes that the defect is not caused by the buyer, the complete product or product part needs to be shipped at buyers expenses, carefully packaged to RC4me.
When RC4me identifies and recognises the same problem on arrival at RC4me, we will resolve the problem and return it to the buyer at no additional costs.

In case the described complaint cannot be reproduced by RC4me on arrival, all costs involved to return the product to the buyer increased with 15Euro administation costs are for the buyer.
After received payment the product will be returned to the buyer.

There is no warranty in any other situation than described above.


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